Lightspeed Careers
Technical Support Specialist
Job Title: Technical Support Specialist
Department: Technical Support
Post Date: Feb 2009
SUMMARY:
The Technical Support Specialist is an intermediate position in the Lightspeed Systems Technical Support organization, with responsibilities of troubleshooting and supporting end users on a variety of issues. This document details many of the required duties and responsibilities necessary for this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following are the essential functions of the position. The list is not exhaustive, and may be supplemented as necessary.
- Responsible for independently identifying, analyzing and resolving technical problems with Servers, workstations running Lightspeed Systems products.
- Subject Matter Expert in one or more TTC objects.
- Responds to requests for technical support, tracks, and monitors problems to insure a timely resolution.
- Supports, monitors, tests, and troubleshoots hardware/software problems pertaining to LAN/WAN.
- Maintains current knowledge of Lightspeed products, trends, and developments in IP, networking, and related technologies.
- Responsible for non-business hour On-Call support.
- Performs other related duties as assigned.
JOB SPECIFICATIONS:
The following are the knowledge, skills, and/or abilities preferred or required to perform this job.
EDUCATION and/or EXPERIENCE:
- Minimum 2 years of workstation administration experience required.
- Minimum 1 year of Operating system installation and configuration, Server Management, Windows, and Novell networking required.
- Advanced understanding of IP, Network planning, router configuration and management and firewalls.
- SQL Server experience.
- Technical degree or equivalent work experience preferred.
- Prior experience with troubleshooting data networks, and Mail Servers preferred.
- Previous help desk experience.
SKILLS, ABILITIES, KEY BEHAVIORS:
- Ability to communicate effectively, both orally and in writing, with all levels of staff.
- Ability to clearly document and record information.
- Excellent organizational and problem solving skills.
- Excellent customer service skills.
- Ability to function effectively in a fast-paced, team environment.
- Available to work flexible hours including both scheduled and on call support, including weekends and holidays.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Reasonable accommodations are possible to enable people with disabilities to perform the essential responsibilities.
- Ability to lift objects that are 50 pounds or less.
- Physical demands typical of an office environment including sitting, stooping/kneeling, reaching, handling, speaking, hearing and seeing.
- The noise level in the working environment is usually quiet to moderate.
To apply, send your resume to: resumes@lightspeedsystems.com
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